To Whom It May Concern,

I am pleased to write this recommendation for Ross Wingfield Consulting, he has provided invaluable support to Eversley Medical Centre (Croydon, London) in improving patient access and administrative efficiency.

His expertise, strategic approach, and commitment to enhancing healthcare services have significantly benefited our staff and patients during the general practice improvement programme (GPIP).

From the outset, Ross worked closely with our team to identify key areas for improvement in patient access.

He played a crucial role in streamlining appointment booking systems, optimising workflow processes, and integrating digital solutions to reduce administrative burdens.

His insights have led to more efficient triage pathways, reduced waiting times, and better patient engagement, ensuring that those who need care receive it promptly and appropriately. (Identifying which are key data rather than nice to know data).

In addition, Ross has been instrumental in implementing best practices for administrative processes, leading to improved staff coordination, productivity and retention.

His training sessions and ongoing support have empowered our reception and clinical teams to work more efficiently, enhancing patient satisfaction and smoother practice operations.

He played a key role in facilitating our patient participation group, actively engaging with the patients throughout the session.

His ability to communicate clearly and empathetically created a welcoming atmosphere, encouraging open dialogue and participation.

As a result, the session was informative and enjoyable for all attendees, allowing them to express their thoughts and concerns comfortably.

Beyond his technical skills, Ross has shown exceptional professionalism, adaptability, and a collaborative approach, making him a pleasure to work with. His ability to tailor solutions to our practice’s specific needs and dedication to continuous improvement have made a lasting impact.

I have no hesitation in highly recommending Ross to any healthcare organisation or business seeking to enhance patient access, workflow efficiency, and administrative effectiveness.

His contributions have been invaluable to our practice, and I am confident he will bring the same level of excellence and innovation to any setting he works in.

Kind regards,

Dr Yinka Ajayi-Obe

GP Partner Eversley Medical Centre Croydon CR7 6AR

Clinical Director Mayday South PCN